Question 1

How can I place an order?

Accepted Answer

Placing an order with United Bricks is easy! Simply browse our website to find the products you want, add them to your cart, and check out. We accept debit and credit cards as well as PayPal, and we offer free shipping on UK orders over £75.

Question 2

What is The UB Club?

Accepted Answer

The UB Club is the United Bricks loyalty program for our website. Become a member of The UB Club today and start earning UB Coins for ever £1 you spend on our website. The UB Club also allows you to save your payment methods and shipping addresses for faster and easier checkout, as well as keeping record of all your previous orders with us.

Question 3

I haven't received a confirmation email for my order, what should I do?

Accepted Answer

If you have not received a confirmation email from us, please check the Spam/Junk folder of your email account before getting in touch as we have previously had this issues with customers in the past.

If you still have received no confirmation emails, get in touch with us via email, phone or our 'Contact Us' form. We will be happy to check our system to see if your order has gone through and help out in any way we can to resolve the issue.

Question 4

I forgot to add an item/s to my basket before checking out.

Accepted Answer

Don't worry, we've all been there. Here is some options on what you can do:

1. Place a second order with the missing item/s then get in touch via email, phone or our 'Contact Us' form to let us know you would like to combine your orders and we will refund any additional postage costs back to your original payment method.
2. Get in touch via email, phone or our 'Contact Us' form and we can either, cancel your original order allowing you to re-order everything in the same transaction.
3. Get in touch via email, phone or our 'Contact Us' form and we can organise to send you an invoice for just the additional item/s that you forgot to add.

Please note: For partial refunds of postage and refunds for orders, we will issue a refund as soon as possible once we have received your refund request, however, money can take up to 30 days to appear back into your account depending on payment method and bank processing times. We apologise for any inconvenience this delay in returning funds may cause, however this it is out of our control.

Question 5

An item is missing/wrong in my order.

Accepted Answer

If you receive your order and there are items that are wrong or missing, please get in touch via email, phone or our 'Contact Us' form and we will work with you to rectify the error.

Question 6

How do I cancel my order?

Accepted Answer

We are sorry to hear that you would like to cancel your order. To cancel your order, get in touch via email, phone or our 'Contact Us' form and let us know the order number of the order you wish to cancel and we will process your request as soon as possible.

Please note: For order refunds, we will issue a refund as soon as possible once we have received your refund request, however, money can take up to 30 days to appear back into your account depending on payment method and bank processing times. We apologise for any inconvenience this delay in returning funds may cause, however this it is out of our control.

Question 7

Do you do custom orders?

Accepted Answer

We do provide a Bespoke Printing service. For information about our Bespoke Printing service as well as how to submit a request, visit our Bespoke Printing page.

Question 8

Do you take payment over the phone?

Accepted Answer

No, United Bricks does not accept any form of payment over the phone.

Question 9

When will an item be back in stock?

Accepted Answer

We always aim to restock our products as soon as possible, however, we cannot always guarantee when a specific item will come back in stock on our website. To be notified directly when a product has been restocked on our website, head to the product page for the specific item and enter your email address. You can also keep an eye on our social media pages as in the week leading up to a restock or release, we promote which Minifigures will be part of a release/restock.

Question 10

Do the Minifigures on your website come in Blister Packaging like at the United Bricks Toy Shop?

Accepted Answer

No, all Minifigures featured on the United Bricks website are not packaged in Blister Packaging. The United Bricks Toy Shop has been given exclusive permission by the United Bricks Ltd Director Callum, to stock and sell a selection of United Bricks Minifigures in Blister packaging with Collectors Cards.

Unless specifically stated on a individual product page, United Bricks Minifigures will never be sent in the United Bricks Toy Shop Blister Packaging, this allows us to keep our shipping costs lower for our customers as blister packs can be very bulky and lead to increased package size and weight.

Question 11

What is WB/Weekend Blitz?

Accepted Answer

Weekend Blitz, also referred to as WB, is an annual online event that takes place on our website. The date of the event varies every year but is always confined to a Saturday and Sunday. Groups of Minifigures are released at specific times throughout the event and once a Minifigure is sold out, it's gone for good. Weekend Blitz can cause our website to slow down (and in previous years, crash) due to increased traffic.

In the weeks following our Weekend Blitz events, dispatch times for non-Weekend Blitz orders can sometimes have small delays as our packing team work hard to organise both WB and non-WB orders, but we always make sure to inform our customers of delays via our website and social medias. All orders containing Weekend Blitz products will be delayed due to our printing team needing to print remaining products as well as our packing teams needing to combine shipping for multiple orders and organised which orders qualify for event freebies. WB orders can take up to 25 working days after the last day of the event to be dispatched from our HQ, this schedule does not include the time it takes for your order to arrive to your door. We apologies in advanced for the delay and Thank you for your patience.

If you are interested in our Weekend Blitz event, be sure to keep an eye on our social media and website as we will release more information about the next WB event in the weeks leading up to it.

Question 12

Do you print onto genuine LEGO® parts?

Accepted Answer

Yes, when printing our Minifigures we always use genuine, brand new LEGO® parts. If for any reason, we stock a product that is not made with genuine, brand new LEGO® parts, we will state that in the product description for full transpanrency.

Question 13

Can I suggest a Minifigure design?

Accepted Answer

At United Bricks HQ we always strive to provide our customers with Minifigures from across a variety of eras. If there is a specific type of Minifigure that you feel would be a good addition to our Minifigure range, feel free to let us know via social media or by submitting your suggestion in a form via our 'Contact Us' page. We cannot guarantee that all suggestions will be made into main release Minifigures, especially if the demand for the Minifigure is very low, however, we may consider making some Minifigure suggestions available during our annual Weekend Blitz events, again however, this is not a guarantee.

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fill out our Bespoke Printing Form instead.

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